Refund policy

Returns and Refunds

Swiss law does not provide a general statutory right of withdrawal for ordinary online purchases. The guarantee described below is therefore a commercial commitment offered by OYA.

30-Day Guarantee — Nothing to Send Back

If your first eligible order is not right for you, contact us at support@oya.organic within 30 days of receiving your order and provide your order number.

We will refund the price of the eligible products from that order to the original payment method within 10 days.

You do not need to return the products.

The 30-day guarantee:

• applies once per household;
• applies only to the first eligible product order;
• does not apply to the Discovery Box;
• does not apply to subsequent refill shipments.

Monthly refill subscriptions may be cancelled at any time, free of charge, in accordance with the Subscription and Cancellation conditions available on our website.

Damaged or Defective Products

If a product arrives damaged, incomplete or unfit for use or consumption, please contact us as soon as possible at support@oya.organic, preferably within 7 days of receiving your order, and provide your order number and a photograph showing the issue.

We will replace or refund the affected product as appropriate.

This procedure does not limit any mandatory statutory rights you may have in relation to defective products.

Refunds are made to the original payment method.